If you think you may have lost connectivity with the Family Filter iBoss Home web filter, check these scenarios out first:
The obvious first! is your iBoss Home powered on?
Is it on the same network as your computer and not connected to another wifi source etc.?
Are you connected by Wifi or Ethernet cable?
Check that the Internet port and LAN ports on the iBoss Home to ensure correctly cabled, i.e. is the ADSL/Cable Modem (incoming internet) plugged into Internet port, and your Internal Ethernet LAN cables into iBoss LAN ports. (this is a common mistake – where we find these switched around).
If this is at time of initial setup have you changed the default DHCP addressing from 192.168.1.xx to another network, e.g. 172.20.64.xx?
You should be able to navigate to the iBoss by either entering ‘myiboss.com’ or the direct ip address 192.168.1.1 in a browser address bar.
If that’s not successful then try:
Plug the iBoss directly into your laptop or computer – LAN ports, and turn off Wifi and any other network connections on your laptop or computer and then try accessing again as above.
You may need to reset your laptop or computers IP address and this should happen relatively quickly in both MS Windows and Apple Mac automatically.
If neither of these are successful you can reset your unit to default settings – press and hold the reset light on the back of the iBoss – the recessed button – use a paperclip or biro point carefully to push and hold for 6 plus seconds. This will mean reconfiguring the settings.
Contact us here for more information on your iBoss Home Internet content filter.