15 Day Money back Guarantee (no questions):
Really, the last thing we want you to do is feel you have to return your KidsBlocker Router, but if you do want a refund, email or call us to get a return reference and postal information, then just put it back in its packaging (that you have carefully set to one side!!) and once we receive it, we shall pop a credit into your account. It would be helpful if you can tell us why you aren’t satisfied so we can make sure we keep improving our service to our customers.
12 Months Warranty:
We at Family Filter are happy to offer a 12 month warranty on the KidsBlocker Router from the date of purchase. If your KidsBlocker Router fails during this period, email or call us and we will replace your device with an equivalent model. However, if you drive over your KidsBlocker Router with a truck, gets blown up by lightening, gets vandalised by your kids, you will need to chat to us about buying a replacement one!
We cannot guarantee that you will NEVER come across horrible content on the internet, even while using KidsBlocker (and we are really sorry if you do!).
KidsBlocker filtering is designed to capture accidental and incidental exposure to inappropriate material. In some cases, sophisticated kids find ways to cheat filters (proxy servers for example). However KidsBlocker allows your to monitor all the sites and your kids should learn responsible use of the internet with the understanding that responsible parents are obliged to monitor where they visit.
The limit of our liability to you, is the cost of your KidsBlocker router.
Hey, this is the legal little bit :
We have tried to make sure everything on the website is accurate and clear – so if we made a mistake, really sorry but our liability is limited to the cost of your fantastic KidsBlocker router. And by the way, outside of the banks we won’t give your personal information to anyone. The banks likewise don’t share your card numbers with us.
We do see and store the history of all URL web sites visited by any device that has filtering enabled. This history is only stored for up to three months and will not be sold or shared. For devices without filtering, we do not see any data relating to your Internet activities.
At the end of your subscription period you will be automatically renewed. You’ll also receive the occasional newsletter with any interesting stories from time to time, but you can opt-out of all that good stuff if you want. Anything else – ask.
(c) 2015 Parentive Pty Ltd. ABN 35 160 511 062
Oh and all the KidsBlocker name, IP, logos, other trademarks and the like belong to Parentive Pty Ltd..